privacy POLICY

BeltaMelts collects the following information:

  • Personal details which are required to complete your order. Information such as name, address, email address, payment information and details regarding the items you are purchasing.

  • Upon visiting the web page, automatic collection of the device you are using is collected such as your browser, IP address, time zone and cookies installed on your device.

How we use this information

Personal information such as payment information, name address and contact information is used to complete your order.  However, it may be necessary for us to contact you for customer support purposes. It enables us to also monitor orders for risk of fraudulent activity. We also retain this information in compliance with legal obligations related to a legal claim, for example keeping information about purchases. Finally, this information can be used to provide you with information, advertising of products and services.

Information that is shared

Customer information is vital for our business to run efficiently. We only share relevant information to a very small selection of agencies. These are:

  • Trusted agencies such as delivery companies and Wix (webhost) only to ensure orders are fulfilled.

  • In compliance with laws, we may retain, use and share your information if it is believed that it's necessary to: 1) reinforce our terms, policies and agreements; 2) respond to requests from the government or legal processes; 3) investigate, inhibit and deal with fraud or any other activity deemed illegal; 4) look after the safety and rights of our customers.

 

Retention of Data

Your personal information will only be retained for as long as necessary to provide you with services, and as mentioned above.

When an order is placed with BeltaMelts we will keep your information for our personal records, unless you request us to delete this information.

Your rights

You have the right to the personal information we hold about you, if you are a European resident. You can request that your information is updated, amended or deleted.  Please contact beltamelts@yahoo.com if you would like to do so.